Returns & Replacements.
Clear & Hassle-Free.
We take pride in every drum we roast. If your coffee package or brewing accessory does not meet our rigorous quality standards, our Guwahati roastery team will resolve it promptly.
Fresh Coffee Guarantee
Coffee is a perishable, freshly roasted food product. Opened bags cannot be returned to inventory. However, if you receive an incorrect grind, wrong roast, or defective seal, we replace it 100% free with priority shipping.
Brewing Gear & Accessories
Manual hand grinders, kettles, scales, and drippers are eligible for a 7-day return or exchange if unused, in original packaging with intact seals.
Transit Damage Protection
If your package arrives torn, crushed, or soaked in transit, notify us within 48 hours with a photo. We will immediately dispatch a fresh replacement batch at zero cost.
Prompt 3–5 Day Refunds
Approved refunds are credited directly to your original payment method (UPI, Cards, Net Banking) within 3 to 5 business days without deductions.
How Replacements Work
No lengthy questionnaires. We verify your order batch and fix any issue right away.
Report Within 48 Hours
Submit your claim via the simple form below or message our team on WhatsApp (+91 98765 43210) with your Order ID.
Share Batch Code & Photos
Send a clear photo of the shipping label, the batch number stamped on the pouch, and the defect (e.g. incorrect grind or transit damage).
Fresh Roast Dispatch
Our lead roaster queues a fresh batch for immediate priority dispatch or initiates a 100% refund to your original payment method.
Report An Issue With Your Order
Submit your replacement or return inquiry directly to our roastery support team.
Frequently Asked Questions
Everything you need to know about our guarantees, refund timelines, and replacements.